Frequently Asked Questions

Where do you ship from?
We ship from our warehouse located at

1980 W. Holt Ave.
Pomona, CA 91768

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Do I have to have a business license to buy?

NO, you do not need to have a business license to buy from us. However if you are a California resident, taxes will be replied unless you have a valid Tax ID or Resale License. Your account will be set to “tax free” once the copy of your Tax ID or Resale License is received. For more details refer to Wholesale Buyers

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Do you have a Catalog? I don't feel comfortable buying online, can I order from a catalog?

NO, unfortunately we don't have a printed catalog at this time.

However, if you don't feel comfortable buying online, you may always place your order on the phone with us. Our knowledgeable and kind sales representatives are always pleased to answer any questions you have regarding our products.

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If I place an order, how long does it take for you to ship them out?

If the order comes in before 2p.m. PST, the order will be shipped on the same day or the following business day if order is placed on a weekend or holiday.
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I am from Canada and I am very interested in buying. Do you ship to Canada?

YES, We do ship to outside of United States. Shipping Charges are based on USPS priority mail or First Class International mail depends on your choice of shipping and the weight of your package. Customers are responsible for all custom charges. Please refer to Shipping and Returns for details.
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Is the quality of merchandise pictures in this web site accurate and reliable?

No, there is unfortunately not 100% accurate and reliable picture that can show the actual quality of merchandise without certain degree of distortion. We are therefore technically not able to guarantee the accuracy of picture quality presented in this web site. We try our best to take the pictures and edit them to make them as close to as the actual product.

However, you still can use our pictures as a reference to do your purchase. Even with unavoidable distortion, a picture still can convey a lot of useful information if you know the limit of a picture can show. After all, a picture is always better than a thousand words over the phone.

Tip: Give yourself a try with a small test order. You never know if you don't try.
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What form of payments do you take?
We take Visa, Mastercard. We also take PayPal, Google Checkout as Payment options. CODs payments are taken for phone orders. Please call if you have any questions.
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I am not satisfied with what I purchased, can I return them?

YES, you may return any of the products that you do not like with in 10 days of upon the delivery of your order. Fill out a RMA request form and we will issue a RMA# after we evaluate your order. Mail the return in the original package to:

1980. W. Holt Ave.
Pomona CA 91768
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I am a designer and have a seller's permit. Is there a way for me to get better prices?

Yes! Just email or fax a copy of your business license or seller's permit. We will set your account to wholesale price level which is about 15% off regular price. Wholesale lot is also available for BOTH retail and wholesale customers. Lots start with 5, 10 or 20 units. Wholesale accounts get additional 20% off on wholesale lot items
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 Chinese Crystal Glass Beads Faceted Rondelle 10mm Onyx Black [10 in. Strand] (2944)
 Black Onyx Beads Round Matte Finish 4mm (3446)
 Black Onyx Beads Round Matte Finish 8mm (3030)
 Black Onyx Beads Round Matte Finish 10mm (3039)
 Chinese Crystal Glass Beads Faceted Rondelle 10mm Clear Quartz AB [10 in. Strand] (3686)
 Chinese Crystal Glass Beads Faceted Rondelle 4mm Lemon Quartz with Half Metallic Green AB [150 beads] (4552)
 Chinese Crystal Glass Beads Faceted Rondelle 4mm Onyx Black [150 beads] (3549)
 Black Onyx Beads Round Matte Finish 6mm (3031)
 Howlite Turquoise Beads Round 8mm [black] (4651)
 Howlite Turquoise Beads Round 10mm [original white] (4655)