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Shipping and Returns

Flat Rate Shipping

USA:  flat rate at $3.00 for orders under $10.00 and $4.50 for orders over $10.00 regardless of size and weight of the package.  Faster shipping is also available during checkout at it's real-time shipping rate

International Shipping

Sorry, the flat rate shipping and Free Shipping is for shipping within the United States Only and is NOT currently available for international orders.  HOWEVER, we offer first class international mail at a very low rate to most of the world.  Postage can be calculated upon checkout.  Rate will be provide during the checkout process after you enter your address information. 

 

 

When will my order be shipped?

Orders are usually shipped within 24 hours from Pomona, California.  Orders placed on Saturday and Sunday will be processed the following Monday.  Orders placed on National Holidays will be processed on the following business days.  Please make sure the billing address you have provided matches the one that appears on your credit card statement. ORDERS placed before 2pm (PST) will be shipped on the same day.  Otherwise they will be processed on the following business day.  Following is a table showing approximately how many days you can get your order.

Shipping Method Approximate
Processing Time
Approximate
Shipping Time
Total Estimated
Delivery Time
$3.00/$4.50 Flat Rate 2-3 Business Days 2-5 Business Days 4 - 8 Business Days
USPS Priority Mail 1-3 Business Days 2 Business Days 3 - 5 Business Days
USPS Express Mail 1 Business Days 1 Business Days 2 Business Days
UPS Ground 1 - 3 Business Days 2 - 5 Business Days 3 - 8 Business Days
UPS 3 Day Select 1 Business Day 3 Business Days 4 Business Days
UPS 2nd Day Air 1 Business Day 2 Business Days 3 Business Days

UPS Ground Time In Transit Map

U.S. Orders

Carrier. We ship via USPS and UPS

 

Information for International Customers

Carrier: UPS, USPS

Shipping Charges: Shipping charges are based on real time UPS rates, and USPS rates for orders from other countries.

 

Currency.  Payment must be made in U.S. dollars.

 

Customs, Taxes, Duties, Paperwork.  For countries that impose its own taxes, duties and other administrative fees.  The buyer is responsible for paying these taxes, duties, fees and any other assessments.  The buyer is also responsible for completing any paperwork required of his or her government.  Please do not ask us to provide false information on invoices to reduce your tax bill!

Proof of Identity.  We reserve the right to ask for additional evidence of the buyer's identity, if we deem such information to be necessary.  Please understand that we must impose this restriction because of the very real problem of identity theft and fraudulent credit card purchases.  We also reserve the right to ask for payment via a wiring of funds of your identify cannot be verified to our satisfaction.

Return Policy

Customers  may return items within 14 days from the date of delivery of of the merchandise for a refund.  Our shipping charge and your return shipping costs are not refundable.  However, we do have a few non-returnable items.  These items should be Marked as Final Sale in the item descriptions.

Restocking Fee

For Returns after 14 calendar says of delivery a 10% restocking fee will be applied, for returns after 21 calendar days of delivery a 15% restocking fee will be applied.  There will be no returns after 30 calendar days.  The purpose of this fee is to cover the finance charges we incur when your order is initially placed and then again when a cancellation is submitted to your credit card company or to PayPal.  

Damaged Items

Please inspect your items upon receipt and make sure that there are no damages due to transportation.  If you find any damages please contact us immediately via email support@bhbeads.com or call us at (909) 868-1058.  Damages reported after 36 Hours of receipts do not qualify for returns.

Return Procedure

  • Email to return@bhbeads.com to request an RMA Number, we will issue a RMA # as soon as we evaluate the order.

  • Include a copy of your invoice and wrap the return items well in the original package and ship to the following address:

BHbeads.com - Blackhair Int'l Corp
1980 W. Holt Ave.
Pomona, CA 91768

  • Refund will not be issued for returns without RMA #

  • All sales of Pantyhose, Leggings, Tights are final.  No returns or Exchanges available

 

Merchandise should be insured against loss and returned in Original Condition.

No Exchanges

Sorry, no exchanges.  If you change your mind about something you have ordered, simply return the item in accordance with our return policy for a refund, and then place a new order for the preferred item.  

Return of Discounted Items Any discount that was applied to your transaction will be applied to your returned item(s).  For instance, if you paid $3.00 for an item, but also received a 10 percent discount, you will be credited $2.70 (the real cost of the item to you, after the discount).

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