Orders are usually shipped within 24 hours from
Pomona, California. Orders placed on Saturday and Sunday will be processed the
following Monday. Orders placed on National Holidays will be processed on the
following business days. Please make sure the billing address you have
provided matches the one that appears on your credit card statement. ORDERS
placed before 2pm (PST) will be shipped on the same day. Otherwise they
will be processed on the following business day. Following is a table
showing approximately how many days you can get your order.
Ground/Flat Rate Shipping/Free Shipping
- 3 Business Days
- 5 Business Days
- 8 Business Days
2nd Day Air
If you decide not to use our website to place an order, and
send it via email instead. Please do not include your credit card
information. We recommend phone orders over email orders. For security reasons you should never send any sensitive information via
email to anyone. This is why we provide a secure shopping
environment on our website. All billing information sent via our website is
encrypted using the latest versions of SSL with 128-bit encryption.
Please email all your questions and orders to email@example.com please
allow some time for your email to be processed since high volume of emails are
received each day. We try our best to answer each email in a timely manner.
When ordering through email, please include your name of contact, and phone
number so we can get back to you and conform your order.
ship via UPS and USPS.
Shipping Charges are based on real time
USPS real time
Information for International Customers
Shipping charges are based on real time UPS rates
Payment must be made in U.S. dollars.
Customs, Taxes, Duties,
For countries that impose its own
taxes, duties and other administrative fees. The buyer is responsible for
paying these taxes, duties, fees and any other assessments. The buyer is also
responsible for completing any paperwork required of his or her government.
Please do not ask us to provide false information on invoices to reduce your tax
Proof of Identity.
We reserve the right to ask for additional evidence of the buyer's identity,
if we deem such information to be necessary. Please understand that we must
impose this restriction because of the very real problem of identity theft and
fraudulent credit card purchases. We also reserve the right to ask for payment
via a wiring of funds of your identify cannot be verified to our satisfaction.
Customers may return items within 10 days from
the date of delivery of the merchandise for a refund. Our shipping and
handling charge and
your return shipping costs are not refundable. However, we do have a few
non-returnable items. These items should be Marked as Final Sale in the item
descriptions. All ON SALE items are final.
For Returns after 10 calendar
says of delivery a 10% restocking fee will be applied, for returns after 20 calendar days of delivery a 15% restocking fee will be applied.
There will be no returns after 30 calendar days. The purpose of this fee is to cover the finance charges we incur when
your order is initially placed and then again when a cancellation is submitted
to your credit card company or to PayPal.
Please inspect your items upon receipt and make
sure that there are no damages due to transportation. If you find any
damages please contact us immediately via email firstname.lastname@example.org or call us at (909) 868-1058. Damages reported after 36 Hours of receipts
do not qualify for returns.
If you are not satisfied with an item we ask that
you first email us at email@example.com let us know that we are expecting a return.
Then include a copy of your invoice and wrap the return items well in the original package and ship to the following address:
Blackhair Int'l Corp
1980 W. Holt Ave.
Pomona, CA 91768
Merchandise should be
insured against loss and returned in Original Condition.
Sorry, no exchanges. If you change your mind
about something you have ordered, simply return the item in accordance with our
return policy for a refund, and then place a new order for the preferred
Cancellation of Orders
Orders can be cancelled if it hasn't been sent out
yet. For orders that has already been send out, please go through the
Return of Discounted Items.
We offer quantity
discounts for orders in excess of
certain amounts. Any discount that was
applied to your transaction will be applied to your returned item(s). For
instance, if you paid $3.00 for an item, but also received a 10 percent
discount, you will be credited $2.70 (the real cost of the item to you, after