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Shipping Information

Orders are usually shipped within 24 hours from Pomona, California.  Orders placed on Saturday and Sunday will be processed the following Monday.  Orders placed on National Holidays will be processed on the following business days.  Please make sure the billing address you have provided matches the one that appears on your credit card statement. ORDERS placed before 2pm (PST) will be shipped on the same day.  Otherwise they will be processed on the following business day.  Following is a table showing approximately how many days you can get your order.

Shipping Method Approximate
Processing Time
Approximate
Shipping Time
Total Estimated
Delivery Time
UPS Ground/Flat Rate Shipping/Free Shipping 1 - 3 Business Days 2 - 5 Business Days 3 - 8 Business Days
UPS 3 Day Select 1 Business Day 3 Business Days 4 Business Days
UPS 2nd Day Air 1 Business Day 2 Business Days 3 Business Days
USPS Priority Mail 1-3 Business Days 2 Business Days 3-5 Business Days

If you decide not to use our website to place an order, and send it via email instead. Please do not include your credit card information.  We recommend phone orders over email orders.  For security reasons you should never send any sensitive information via email to anyone. This is why we provide a secure shopping environment on our website. All billing information sent via our website is encrypted using the latest versions of SSL with 128-bit encryption.

Please email all your questions and orders to orders@bhbeads.com please allow some time for your email to be processed since high volume of emails are received each day. We try our best to answer each email in a timely manner.  When ordering through email, please include your name of contact, and phone number so we can get back to  you and conform your order. 

U.S. Orders

Carrier.  We ship via UPS and USPS

Shipping Charges are based on real time UPS Rates

OR

USPS real time rate

Information for International Customers

Carrier : UPS

Shipping Charges. Shipping charges are based on real time UPS rates

 

Currency.  Payment must be made in U.S. dollars.

Customs, Taxes, Duties, Paperwork.  For countries that impose its own taxes, duties and other administrative fees.  The buyer is responsible for paying these taxes, duties, fees and any other assessments.  The buyer is also responsible for completing any paperwork required of his or her government.  Please do not ask us to provide false information on invoices to reduce your tax bill!

Proof of Identity.  We reserve the right to ask for additional evidence of the buyer's identity, if we deem such information to be necessary.  Please understand that we must impose this restriction because of the very real problem of identity theft and fraudulent credit card purchases.  We also reserve the right to ask for payment via a wiring of funds of your identify cannot be verified to our satisfaction.

Return Policy

Customers  may return items within 10 days from the date of delivery of the merchandise for a refund.  Our shipping and handling charge and your return shipping costs are not refundable.  However, we do have a few non-returnable items.  These items should be Marked as Final Sale in the item descriptions.  All ON SALE items are final. 

Restocking Fee

For Returns after 10 calendar says of delivery a 10% restocking fee will be applied, for returns after 20 calendar days of delivery a 15% restocking fee will be applied.  There will be no returns after 30 calendar days.  The purpose of this fee is to cover the finance charges we incur when your order is initially placed and then again when a cancellation is submitted to your credit card company or to PayPal.  

Damaged Items

Please inspect your items upon receipt and make sure that there are no damages due to transportation.  If you find any damages please contact us immediately via email support@bhbeads.com or call us at (909) 868-1058.  Damages reported after 36 Hours of receipts do not qualify for returns.

Return Procedure

If you are not satisfied with an item we ask that you first email us at support@bhbeads.com let us know that we are expecting a return.  Then include a copy of your invoice and wrap the return items well in the original package and ship to the following address:

Blackhair Int'l Corp
1980 W. Holt Ave.
Pomona, CA 91768

Merchandise should be insured against loss and returned in Original Condition.

No Exchanges

Sorry, no exchanges.  If you change your mind about something you have ordered, simply return the item in accordance with our return policy for a refund, and then place a new order for the preferred item.  

Cancellation of Orders

Orders can be cancelled if it hasn't been sent out yet.  For orders that has already been send out, please go through the Return Procedures.

Return of Discounted Items. 

We offer quantity discounts for orders in excess of certain amounts.  Any discount that was applied to your transaction will be applied to your returned item(s).  For instance, if you paid $3.00 for an item, but also received a 10 percent discount, you will be credited $2.70 (the real cost of the item to you, after the discount).

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