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Store Policies

 

Shipping and Returns

When will my order be shipped?

Orders are usually shipped within 24 hours from Pomona, California.  Orders placed on Saturday and Sunday will be processed the following Monday.  Orders placed on National Holidays will be processed on the following business days.  Please make sure the billing address you have provided matches the one that appears on your credit card statement. ORDERS placed before 2pm (PST) will be shipped on the same day.  Otherwise they will be processed on the following business day.  Following is a table showing approximately how many days you can get your order.

Shipping Method Approximate
Processing Time
Approximate
Shipping Time
Total Estimated
Delivery Time
$3.00/$4.50 Flat Rate 2-3 Business Days 2-5 Business Days 4 - 8 Business Days
USPS Priority Mail 1-3 Business Days 2 Business Days 3 - 5 Business Days
USPS Express Mail 1 Business Days 1 Business Days 2 Business Days
UPS Ground 1 - 3 Business Days 2 - 5 Business Days 3 - 8 Business Days
UPS 3 Day Select 1 Business Day 3 Business Days 4 Business Days
UPS 2nd Day Air 1 Business Day 2 Business Days 3 Business Days

UPS Ground Time In Transit Map

U.S. Orders

Carrier. We ship via UPS and USPS

Information for International Customers

Carrier: UPS, USPS

Shipping Charges. Shipping charges are based on real time UPS rates, and USPS rates

 

Currency.  Payment must be made in U.S. dollars.

 

Customs, Taxes, Duties, Paperwork.  For countries that impose its own taxes, duties and other administrative fees.  The buyer is responsible for paying these taxes, duties, fees and any other assessments.  The buyer is also responsible for completing any paperwork required of his or her government.  Please do not ask us to provide false information on invoices to reduce your tax bill!

Proof of Identity.  We reserve the right to ask for additional evidence of the buyer's identity, if we deem such information to be necessary.  Please understand that we must impose this restriction because of the very real problem of identity theft and fraudulent credit card purchases.  We also reserve the right to ask for payment via a wiring of funds of your identify cannot be verified to our satisfaction.

Return Policy

  • Customers  may return items within 15 days from the date of delivery of the merchandise for a full refund less shipping charge.

  • Returns made after 15 days will be charged for a 15% restocking fee.  The purpose of this fee is to cover the finance charges we incur when your order is initially placed and then again when a cancellation is submitted to your credit card company.  

  • Shipping charge and your return shipping costs are not refundable

  • We do have a few non-returnable items.  These items should be Marked as Final Sale in the item descriptions.

No returns after 30 calendar days

Damaged Items

Please inspect your items upon receipt and make sure that there are no damages due to transportation.  If you find any damages please contact us immediately via email support@bhbeads.com or call us at (909) 868-1058.  Damages reported after 36 Hours of receipts do not qualify for returns.

Return Procedure

  • Click to Fill out a RMA request form, we will issue a RMA # as soon as we evaluate the order.

  • Include a copy of your invoice and wrap the return items well in the original package and ship to the following address:

BHbeads.com - Blackhair Int'l Corp
1980 W. Holt Ave.
Pomona, CA 91768

  • Refund will not be issued for returns without RMA #

  • All sales of Pantyhose, Leggings, Tights are final.  No returns or Exchanges available

 

Merchandise should be insured against loss and returned in Original Condition.

No Exchanges

Sorry, no exchanges.  If you change your mind about something you have ordered, simply return the item in accordance with our return policy for a refund, and then place a new order for the preferred item.  

Return of Discounted Items We offer quantity discounts for orders in excess of $100.  Any discount that was applied to your transaction will be applied to your returned item(s).  For instance, if you paid $3.00 for an item, but also received a 10 percent discount, you will be credited $2.70 (the real cost of the item to you, after the discount).

Ordering Information

Cancellation of Orders

Orders can be cancelled if it hasn't been sent out yet.  For orders that has already been send out, please go through the Return Procedures.

Order Online

It is the fastest and easiest way to buy from us.  All you have to do is pick what you like and pay for them!!

Order by Phone

If you wish to purchase via phone or have any question about ordering online or any of our products, please call us at 909 868 1058

Order by Fax

Please Fax your order to 909 623 3799.  On your order please include full product name and Quantity along with your contact phone number and email.  Once we receive the order, we will call to confirm the order and ask for billing information over the phone.  When the order is shipped out a tracking number will be emailed to the emailed address provided in the fax.  

Order by Mail

Please send us either cashier's check or money order to:

1980 W. Holt Ave., Pomona CA 91768.  Please make check payable to BHbeads.  Along with the check, please include your name, phone number, shipping address, and email address.  The purpose of collecting these information is for better serve you incase we are out of stock on the items you wish to purchase.  Upon the completion of your order, we will email you the tracking number for you to track your packages. 

 Payments Accepted

  • Visa, MasterCard

Solution Graphics

  

 

 California Buyers with Tax ID or Seller's Permit

All orders are subject to tax if the order is coming from a California based company.  If you are interested in our products and decide to purchase online, please first register an account with us.  Once you are registered please fax a copy of your  Seller's Permit (in California) or Sales Tax License along with your User name to (909) 623-3799

Once we receive these information, we will set your account to Tax-Free.  Since our operations are based in California, we must tax your order unless we receive these.  Once we are done with this process, we will email you a confirmation about your Tax-Free Status. 

Privacy Policy

BHbeads A.K.A. Blackhair Int'l Corp. takes your privacy seriously. By visiting BHbeads.com, you are accepting the policy described below.

Information Collection and Use
  • BHbeads.com collects personal information when you register and when you place an order.
  • The personal information includes your name, address, email address, and phone numbers.
  • BHbeads.com uses these information for the following purposes: improve our website service, process your order and communicate with you better.
 
Information Sharing and Disclosure
  • BHbeads.com does not rent, sell, or share your personal information about you with any third parties. All information collected is through Verisign SSL which encrypts the data you submit.
  • BHbeads.com believes it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
 
Confidentiality and Security
  • We respect your privacy. All information collected when you register or order is through Verisign SSL (Secure Socket Layer) which encrypts the data you submit.
  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
 
Changes to this Privacy Policy
  • BHbeads.com may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site.

Image Accuracy, description and availability

Image Acuracy

There is unfortunately not 100% accurate and reliable picture that can show the actual quality of merchandise without certain degree of distortion in color and size. We are therefore technically not able to guarantee the accuracy of picture quality presented in this web site.  We try our best to take the pictures and edit them to make them as close to as the actual product.

However, you still can use our pictures as a reference to do your purchase. Even with unavoidable distortion, a picture still can convey a lot of useful information if you know the limit of a picture can show. After all, a picture is always better than a thousand words over the phone.

Tip: Give yourself a try with a small test order. You never know if you don't try.

Description

Item descriptions are best to our knowledge to be written down as accurate as possible.  There may be typos regarding sizes and number of beads per strand.  please notify us by emailing to support@bhbeads.com 

Due to the nature of stones, actual items may vary from the item description in sizes and colors and weights.  However, we try our best to stay close to our description.  All product descriptions are subject to change without notice.

Availability

With thousands of items in inventory, it is very difficult to keep track on all of our beads.  Therefore, there may be times that an item ordered is not in stock.  In that matter, a refund will be issued and an notification email will also be sent in this regard. 

 

FAQs

Where is your Showroom?

       Our showroom and Warehouse is located at:

       1980 W. Holt Ave.

       Pomona, CA 91768

 

Where do you ship from?

  • We ship from our warehouse located at the above address

 

Do I have to have a business license to buy?

  • NO, you do not need to have a business license to buy from us.  However if you are a California resident, taxes will be replied unless you have a valid Tax ID or Resale License.  Your account will be set to “tax free” once the copy of your Tax ID or Resale License is received.  For more details refer to Wholesale Buyers

   

Do you have a Catalog?  I don't feel comfortable buying online, can I order from a catalog?

  • NO, unfortunately we don't have a printed catalog at this time. 

  • However, if you don't feel comfortable buying online, you may always place your order on the phone with us.  Our knowledgeable and kind sales representatives are always pleased to answer any questions you have regarding our products.   

 

I am not satisfied with what I purchased, can I return them?

  • YES, you may return any of the products that you do not like with in 10 days of receipt.  For more details please refer to Shipping and Returns.

I am from Canada and I am very interested in buying.  Do you ship to Canada?

  • YES, We do ship to outside of United States.  Shipping Charges are based on UPS real-time charges.  Customers are responsible for all custom paperwork.  Please refer to Shipping and Returns for details. 

Is the quality of merchandise pictures in this web site accurate and reliable?

  • No, there is unfortunately not 100% accurate and reliable picture that can show the actual quality of merchandise without certain degree of distortion. We are therefore technically not able to guarantee the accuracy of picture quality presented in this web site. We try our best to take the pictures and edit them to make them as close to as the actual product.
  • However, you still can use our pictures as a reference to do your purchase. Even with unavoidable distortion, a picture still can convey a lot of useful information if you know the limit of a picture can show. After all, a picture is always better than a thousand words over the phone.
  • Tip: Give yourself a try with a small test order. You never know if you don't try.
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