Store Policies
Shipping and Returns
When will my
order be shipped?
Orders are usually shipped within
24 hours from Pomona, California. Orders placed on Saturday and Sunday
will be processed the following Monday. Orders placed on National Holidays will
be processed on the following business days. Please make sure the billing
address you have provided matches the one that appears on your credit card
statement. ORDERS placed before 2pm (PST) will be shipped on the same day. Otherwise they will be
processed on the following business day. Following is a table showing
approximately how many days you can get your order.
| $3.00/$4.50 Flat Rate |
2-3 Business Days |
2-5 Business Days |
4 - 8 Business Days |
| USPS Priority
Mail |
1-3 Business
Days |
2 Business
Days |
3 - 5 Business
Days |
| USPS Express Mail |
1 Business
Days |
1 Business
Days |
2 Business
Days |
| UPS Ground |
1
- 3 Business Days |
2
- 5 Business Days |
3
- 8 Business Days |
| UPS 3 Day Select |
1
Business Day |
3
Business Days |
4
Business Days |
| UPS 2nd Day Air |
1
Business Day |
2
Business Days |
3
Business Days |
UPS Ground Time In Transit
Map
U.S.
Orders
Carrier. We ship via UPS and USPS.
Information for International
Customers
Carrier:
UPS, USPS
Shipping Charges. Shipping charges are based on real time UPS rates, and USPS rates
Currency. Payment must be made in U.S. dollars.
Customs,
Taxes, Duties, Paperwork. For countries that
impose its own taxes, duties and other administrative fees. The buyer is
responsible for paying these taxes, duties, fees and any other assessments.
The buyer is also responsible for completing any paperwork required of his or
her government. Please do not ask us to provide false information on
invoices to reduce your tax bill!
Proof of
Identity. We reserve the right to ask for
additional evidence of the buyer's identity, if we deem such information to be
necessary. Please understand that we must impose this restriction because
of the very real problem of identity theft and fraudulent credit card purchases.
We also reserve the right to ask for payment via a wiring of funds of your
identify cannot be verified to our satisfaction.
Return Policy
-
Customers may return items
within 15 days from the date of delivery of the merchandise for a full refund
less shipping charge.
-
Returns made after 15 days will
be charged for a 15% restocking fee. The purpose of this fee is to
cover the finance charges we incur when your order is initially placed and
then again when a cancellation is submitted to your credit card company.
-
Shipping charge and your return shipping costs are not refundable.
-
We do have a few non-returnable items. These items should be
Marked as Final Sale in the item descriptions.
No returns after 30 calendar days.
Damaged Items
Please inspect your items upon
receipt and make sure that there are no damages due to transportation. If
you find any damages please contact us immediately via email support@bhbeads.com or call us at (909)
868-1058. Damages reported after 36 Hours of receipts do not qualify for
returns.
Return Procedure
-
Click to Fill out a RMA
request form, we will issue a RMA # as soon as we evaluate the order.
-
Include a copy of your invoice and
wrap the return items well in the original package and ship to the following address:
BHbeads.com - Blackhair Int'l Corp
1980 W. Holt Ave.
Pomona, CA 91768
-
Refund will not be issued for returns without RMA #
-
All sales of Pantyhose, Leggings, Tights are final.
No returns or Exchanges available
Merchandise should be
insured against loss and returned in Original Condition.
No Exchanges
Sorry, no exchanges. If you
change your mind about something you have ordered, simply return the item in
accordance with our return policy for a refund, and then place a new order for the preferred item.
Return of Discounted
Items. We offer quantity discounts for orders in
excess of $100. Any discount that was applied to your transaction will be
applied to your returned item(s). For instance, if you paid $3.00 for an
item, but also received a 10 percent discount, you will be credited $2.70 (the
real cost of the item to you, after the discount).
Ordering Information
Cancellation of Orders
Orders can be cancelled if it
hasn't been sent out yet. For orders that has already been send out,
please go through the Return Procedures.
Order Online
It is the
fastest and easiest way to buy from us. All you have to do is pick what
you like and pay for them!!
Order by Phone
If you wish
to purchase via phone or have any question about ordering online or any of our
products, please call us at 909 868 1058.
Order by Fax
Please Fax
your order to 909 623 3799. On your order please include full product
name and Quantity along with your contact phone number and email. Once we
receive the order, we will call to confirm the order and ask for billing
information over the phone. When the order is shipped out a tracking number
will be emailed to the emailed address provided in the fax.
Order by Mail
Please send us either
cashier's check or money order to:
1980 W. Holt Ave.,
Pomona CA 91768. Please make check payable to BHbeads.
Along with the check, please include your name, phone number, shipping address,
and email address. The purpose of collecting these information is for
better serve you incase we are out of stock on the items you wish to purchase.
Upon the completion of your order, we will email you the tracking number for you
to track your packages.
Payments
Accepted
California
Buyers with Tax ID or Seller's Permit
All orders are subject to tax if the order is coming from a
California based company.
If you are interested in our products and decide to purchase
online, please first register an account with us. Once you are registered
please fax a copy of your Seller's Permit (in California) or Sales Tax License
along with your User name to (909) 623-3799
Once we receive these information,
we will set your account to Tax-Free. Since our operations are based in
California, we must tax your order unless we receive these. Once we are
done with this process, we will email you a confirmation about your Tax-Free
Status.
Privacy Policy
BHbeads A.K.A. Blackhair Int'l
Corp. takes your privacy seriously. By visiting BHbeads.com,
you are accepting the policy described below.
Information Collection and Use
- BHbeads.com collects personal
information when you register and when you place an order.
- The personal information
includes your name, address, email address, and phone numbers.
- BHbeads.com uses these information for the following purposes: improve our website
service, process your order and communicate with you better.
Information
Sharing and Disclosure
- BHbeads.com does not rent, sell, or share your personal information about you with
any third parties. All information collected is through Verisign SSL
which encrypts the data you submit.
- BHbeads.com believes it is necessary to share information in order to investigate,
prevent, or take action regarding illegal activities, suspected fraud,
situations involving potential threats to the physical safety of any
person, or as otherwise required by law.
Confidentiality
and Security
- We respect your privacy. All
information collected when you register or order is through Verisign SSL
(Secure Socket Layer) which encrypts the data you submit.
- We limit access to personal
information about you to employees who we believe reasonably need to
come into contact with that information to provide products or services
to you or in order to do their jobs.
Changes to
this Privacy Policy
- BHbeads.com may
update this policy. We will notify you about significant changes in the
way we treat personal information by sending a notice to the primary
email address specified in your account or by placing a prominent notice
on our site.
Image Accuracy,
description and availability
Image Acuracy
There is unfortunately not 100%
accurate and reliable picture that can show the actual quality of merchandise
without certain degree of distortion in color and size. We are therefore
technically not able to guarantee the accuracy of picture quality
presented in this web site.
We try our best to take the pictures and edit them to make them as close to as
the actual product.
However,
you still can use our pictures as a reference to do your purchase. Even with
unavoidable distortion, a picture still can convey a lot of useful information
if you know the limit of a picture can show. After all, a picture is always
better than a thousand words over the phone.
Tip:
Give yourself a try with a small test order. You never know if you don't try.
Description
Item descriptions are best to our
knowledge to be written down as accurate as possible. There may be typos
regarding sizes and number of beads per strand. please notify us by
emailing to support@bhbeads.com
Due to the nature of stones, actual items may vary from the
item description in sizes and colors and weights. However, we try our best
to stay close to our description. All product descriptions are subject to
change without notice.
Availability
With thousands of items in inventory, it is very difficult to keep track on
all of our beads. Therefore, there may be times that an item ordered is
not in stock. In that matter, a refund will be issued and an notification
email will also be sent in this regard.
FAQs
Where is your Showroom?
Our showroom and Warehouse is located at:
1980 W. Holt Ave.
Pomona, CA 91768
Do I have to have a
business
license to buy?
-
NO, you do not need to have a
business
license to buy from us. However if you are a California resident, taxes
will be replied unless you have a valid Tax ID or Resale License. Your account
will be set to “tax free” once the copy of your Tax ID or Resale License is
received. For more details refer to
Wholesale
Buyers
Do you have a Catalog? I
don't feel comfortable buying online, can I order from a catalog?
-
NO, unfortunately we don't have a
printed catalog at this time.
-
However, if you don't feel comfortable
buying online, you may always place your order on the phone with us.
Our knowledgeable and kind sales representatives are always pleased to
answer any questions you have regarding our products.
I am not satisfied with what I
purchased, can I return them?
I am from Canada and I am very interested in
buying. Do you ship to Canada?
Is the quality of merchandise pictures in this web
site accurate and reliable?
- No, there is unfortunately not
100% accurate and reliable picture that can show the actual quality of
merchandise without certain degree of distortion. We are therefore
technically not able to guarantee the accuracy of picture quality
presented in this web site. We try our best to take the pictures and edit them to
make them as close to as the actual product.
- However,
you still can use our pictures as a reference to do your purchase. Even
with unavoidable distortion, a picture still can convey a lot of useful
information if you know the limit of a picture can show. After all, a
picture is always better than a thousand words over the phone.
- Tip: Give yourself a try with a
small test order. You never know if you don't try.